Terms

Privacy Statement

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

This privacy policy, (“Privacy Policy”) and any other documents referred to in it, set out the basis on which we collect and process your personal data as a data controller when you use this website and services accessed here. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting oleeo.com, (the “Site”) or using our services or apps on the Site, (“Services”) you are accepting and consenting to the practices described in this Privacy Policy. 

Please note: 

This Privacy Policy does not apply to any data you provide to us when we process personal data as a data processor i.e. where we process customer data within the cloud service we provide to you, as a business to business service provider. The terms of our data processing schedule will apply to our processing of customer data that you provide to us about your users as our business customer.

The Site and Services are not intended for use by children and we do not knowingly collect information relating to children.

This Privacy Policy is issued on behalf of the Oleeo group of companies listed at the end of this Privacy Policy. Any reference to “we”, “us” or “our” in this Privacy Policy, is referring to the relevant company in the group responsible for the processing of your personal data.

DATA PROTECTION OFFICER

We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions about this Privacy Policy who can be contacted as set out at the end of this Privacy Policy.

LEGAL BASIS FOR PROCESSING

We will only use your personal data when the law allows us to. The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

  • Performance of a contract with you:
    Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legitimate interests:
    Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example to prevent fraud and enable us to provide you the best and most secure customer experience.
  • Legal obligation:
    We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
  • Consent:
    We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter, or where you are applying for a job, or registering to attend an event.

PERSONAL DATA WE MAY COLLECT ABOUT YOU

We may collect and process personal data about you, in line with your reasons for visiting the Site. Personal data, or personally identifiable information, means any information about an individual from which that individual can be identified. We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data:
    includes first name, maiden name, last name, title, user name or similar identifier, title, and gender.
  • Contact Data:
    includes email address and telephone numbers, business name and where applicable, billing address and address where services are to be provided. 
  • Financial Data:
    where applicable includes bank account details and, where you are subscribing for services, may include payment card details. 
  • Transaction Data:
    includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data:
    includes internet protocol (IP) address, your login data, device ID, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site or the Services.
  • Profile Data:
    includes your username and password, where relevant, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data:
    includes information about how you use our Site and Services, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site and Services (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Marketing and Communication Data:
    includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Aggregated Data:
    We also collect, use and share aggregated data such as statistical or demographic data. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users interact with the website. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
  • Special Category Data:
    Where you are applying for a job, we may collect, and store special category data about you. This includes details about your race or ethnicity, information about your health, for example to enable us to provide any necessary adjustments during the interview process or later during employment. We also collect information about criminal convictions and offences. We will only collect and use such data where we have obtained explicit consent from you.
  • Data required as part of any pre-employment checks required: Where you are applying for a job and where we extend an offer, we are required to run pre-employment checks, the extent of these checks will be in line with the role being applied to.  As part of these checks, the following are types of information that may be required (this list is not exhaustive), Nationality and Right to work information, NI Number, Work history, proof of ID, current address and previous addresses held for a number of years, history of criminal convictions, photos of your face and form of ID and  biometric data.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW PERSONAL DATA IS COLLECTED

We use different methods to collect data from and about you including via:

  • Direct Interactions:
    You may give us your Identity Data, Contact Data and Financial Data (where applicable) when you fill in forms or correspond with us by post, phone, email or otherwise. This includes personal data you provide when you register to use our Site or to receive our newsletter, subscribe to use our Services, create an account to use our Site or Services, request marketing to be sent to you, search for a product or place an order on our Site, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey, attend a conference or webinar, give us feedback or contact us and when you report a problem with our Site or Services.
  • Purchases:
    If you make purchases via our Site or within any Services, or register for an event or webinar, we may require you to provide your Identity Data, Contact Data, Financial Data and Transaction Data.
  • Community:
    If you register for an online community that we provide, we may ask you to provide us with Identity Data, Contact Data, Profile Data and Technical Data.
  • Automated Technologies or Interactions:
    As you interact with our Services, Sites or emails, we automatically collect Technical Data about your device, browsing actions, patterns, Location Data and Usage Data. We collect this personal data by using cookies, server logs, web beacons, pixels, and other similar technologies about your device, and your use of our Site and Services. We may also receive Technical Data and Location Data about you if you visit other websites using our cookies. Please see the Cookie section below for further details.

PERSONAL DATA WE RECEIVE FROM OTHER SOURCES

We work closely with the third parties set out in our Third Party Supplier List which includes, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference and pre-employment checking agencies and we may receive the following personal data about you from them:

  • Technical Data:
    from analytics providers, advertising networks and search information providers.
  • Contact, Transaction and Financial Data:
    from providers of technical and payment services.
  • Email Communications and Contact Data:
    from providers of email communications service providers.
  • Business Contact and Financial Data:
    from CRM service providers who manage contacts and keep a record of communications/ interactions with customers.
  • Contact Data and Financial Data:
    from cloud accounting systems that store email and names of persons sent invoices by email.
  • Pre-employment check data: The outcomes of any pre-employment checks requested

PERSONAL DATA WE COLLECT FROM OTHER SOURCES

We also collect personal data about you from publicly available sources. We may combine this information with personal data provided by you. This helps us update, expand, and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. We also use this for the purposes of targeted advertising, delivering relevant email content, event promotion and profiling, determining eligibility and verifying Contact Data. The personal data we collect includes..

  • Identity and Contact Data:
    from publicly available sources such as Companies House.
  • Identity, Contact and Profile Data:
    that is published about you on social media profiles: such as LinkedIn, Facebook, Twitter.

We collect information from other sources, such as publicly available content, licensed content, and content generated by human reviewers to develop our AI model used within the Services. 

OUR AI MODEL

Below we have identified the sources of information used to develop our AI model, how we use your data to train and develop our AI model and your rights in this respect.

AI Support for Human Decision Making: We use our AI tools to develop and provide additional features and technologies to enhance your use of our Services. These enhancements may include: 

(i) providing helpful and relevant answers to your queries; 

(ii) Extracting skills and providing recommendations and/or ranking criteria for suitable job roles

(iii) Providing information about careers within Oleeo; 

  • Evaluation of written answers within your job application:  We use some personal data from your interactions with our Application Tracking system which includes an application identifier (ID) and the free text answers you have provided. When applying for a job, our AI model limits the use of your data to these items alone and is used to ensure unbiased and fair assessment of your answers. If you wish to be excluded from AI scoring, please contact the recruitment team for the Organisation to whom you are applying for a job role with.
  • Use of your data in our AI model: We use the following data that you provide to us to help train our AI model, for our legitimate business interests and those of third parties and other users of the Services and to develop and improve the Services for all users.
    add all types of data used to train your AI model here:

Application identifier

  • Hashed IP Address
  • Free text questions as to the chatbot
  • Free text application answers including:
  1. Behaviour or competency responses;
  2. Personal statements;
  3. Statements of suitability
  • If you do not want us to use your data to train our AI model please select the option ‘I do not wish my data to be included in AI model training’ at the Declaration stage before submitting your application form. We provide data controls within the Services, which permit you to decide whether or not your data will be used to improve and train our AI model. Your non-consent disables the use of your data for training our AI model within the Services and you can switch this off. Once disabled, your data will not be used to train or improve our AI model. Our AI model does not use your data for selling our Services, advertising, or building profiles of people.
  • Data we receive from other sources: Our AI model is also trained on a broad collection of data that includes publicly available content, licensed content, and content generated by human reviewers:
  1. Job description criteria including required skills, qualifications and experience
  2. Grade or role level information
  3. Any behaviours or competencies that are to be assessed for the role

COOKIES

We use cookies or similar tracking technology, on our Site and in the Services to distinguish you from other users of our Site and Services. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site and Services. For further details about the cookies we use please read our Cookie Policy.

Do not track

We do not support Do Not Track (“DNT”). 

Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the “Preferences” or “Settings” page of your web browser.

USES MADE OF YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer Identity Data,
Contact Data
Performance of a contract with you
To process and deliver your order including:

  • Manage payments, fees and charges
  • Collect and recover money owed to us
Identity Data,
Contact Data,
Financial Data, Transaction Data,
Marketing and Communications Data
(a) Performance of a contract with you 

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

  • Notifying you about changes to our terms, this Privacy Policy, the Site or Services
  • Dealing with your requests, complaints and queries
Identity Data,
Contact Data,
Profile Data,
Marketing and Communications Data
(a) Performance of a contract with you 

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated, to manage our relationship with you and to study how customers use our products/services)

To enable you to partake in a prize draw, competition, review or complete a survey Identity Data,
Contact Data,
Profile Data,
Usage Data,
Marketing and Communications Data
(a) Performance of a contract with you 

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, updates, reporting and hosting of data) Identity Data,
Contact Data,
Technical Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant Site and Services content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you Identity Data,
Contact Data,
Profile Data,
Usage Data,
Marketing and Communications Data,
Technical Data
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our Site and Services, customer relationships and experiences and to measure the effectiveness of our communications and marketing Technical Data,
Usage Data
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you Identity Data,
Contact Data,
Technical Data,
Usage Data,
Profile Data,
Marketing and Communications Data
Necessary for our legitimate interests (to carry out direct marketing, develop our Site and Services and grow our business)
To help train our AI models to improve our Site and Services, and to develop new products, features and technologies that benefit you. Application Identifier

Application free text answers (behaviours, competencies, personal statements)

Necessary for our legitimate interests (to develop the Services for your benefit)
To enable you to apply to work for us Identity Data, Contact Data,Screening, Selection Information(e.g. CV, work experience etc), Special Requirements (optional information provided e.g. medical needs, disability,  dietary requirements etc)  Financial Data, Technical Data (a) Manage our recruitment process

(b) Performance of a contract with you

(c) So we can make any necessary adjustments, as appropriate, during the recruitment process e.g. at interview

(d) Necessary to comply with a legal obligation

(e) Necessary for our legitimate interests (to keep our records updated) and to enable you to apply to work for us

 

We will not sell or rent your personal data to anyone.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURE OF YOUR PERSONAL DATA

Personal data we share with third parties. We may share your personal data where necessary with the third parties set out in our Third Party Supplier List for the purposes set out in the table above. 

Below is a summary of the types of third parties used:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you to provide services such as IT and system administration services, email communications, hosting services, backup services, credit card processing, research, development, marketing and customer support.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Site and Services. 
  • Professional advisors acting as service providers to us in relation to the Site or Services – including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Tax authorities, regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose personal data about identifiable individuals to our advertisers, but we may provide them with Aggregated Data about our users. We may also use such Aggregated Data to help advertisers reach the kind of audience they want to target (for example, women living in London). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience. 
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Personal data we disclose to third parties. We may disclose your personal data where necessary to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or a member of our group of companies or substantially all of their assets are acquired by a third party, in which case personal data held by them about their customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions, terms of use and/or any other legal agreements; or to protect our rights, property, safety, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • Where it is included in Aggregated Data we use in the normal course of operating our business; for example, sharing Aggregated Data with other Site or Services users, our customers or publicly to show trends or benchmark the general use of our Site and Services. 

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Our Services are global and your personal data may be stored and processed in any country where we have operations or our staff are located. When we share your personal data within our group of companies this will involve transferring your personal data to our overseas offices in the USA. 

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside your country of residence to countries which have laws that do not provide the same level of data protection as your country of residence. When we share your personal data with our service providers, who are identified in our Third Party Supplier List, this will involve transferring your personal data to the country set out in the Third Party Supplier List for each service provider. 

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For example, all information you provide to us is stored on our secure servers. Any credit card information or payment transactions will be encrypted using SSL technology. 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site or Services, you are responsible for keeping this password confidential. We ask you not to share any password with anyone. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will endeavour to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Site or the Services. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

THIRD PARTY LINKS

Our Site and Services may, from time to time, contain links to and from third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Please note that these third party websites, plug-ins and applications have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third party websites, plug-ins or applications.

USE OF BLOGS, FORUMS AND CHAT ROOMS

Any information that you post to areas of the Site or Services that is viewable by others (for example, to a blog, forum or chat-room) will not be treated as proprietary, private, or confidential. We have no obligation to monitor such posts to the Site or Services or to exercise any editorial control over such posts; however, we reserve the right to review such posts and to remove any material that, in our judgment, is not appropriate. Posting, transmitting, promoting, using, distributing or storing content that could subject us to any legal liability, whether in tort or otherwise, or that is in violation of any applicable law or regulation, or otherwise contrary to commonly accepted community standards, is prohibited, including without limitation information and material protected by copyright, trademark, trade secret, nondisclosure or confidentiality agreements, or other intellectual property rights.

DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected if for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of litigation in respect of our relationship with you, to comply with law enforcement requests, maintain security, prevent fraud and abuse, resolve disputes, enforce our legal agreements, or fulfil your request to “unsubscribe” from further messages from us. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Usually this will be for as long as we provide access to the Site or Services to you, your account with us remains open or any period set out in any relevant contract you have with us.

By law we have to keep basic information about our customers (including Contact Data, Identity Data, Financial Data and Transaction Data) for 6 years after they cease being customers for tax purposes.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with your) after your account has been closed and we may use this for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the Site or Services. Your profile may continue to be displayed in the services of others (e.g. search engine results) until they refresh their cache.

AGE OF USERS

This Site and the Services are not intended for and shall not be used by anyone under the age of 16.

CHANGES TO OUR PRIVACY POLICY

We keep our Privacy Policy under regular review. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy. 

This Privacy Policy was last updated on 16th April 2025 and this version replaces any other Privacy Policy previously applicable from this date.

YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

CONTACT

Our DPO is; Chris Thornbery

If you have any questions, comments or requests regarding our privacy practices or about this Privacy Policy or you wish to exercise any of your privacy rights, please contact our DPO as follows:

By post: DPO, Oleeo Limited of 5-7 Bridgeworks, The Crescent, Wimbledon, SW19 8DR, United Kingdom.

By email: dpo@oleeo.com

 

Provisions only applicable to individuals located in the EEA, UK or Switzerland

Data Controller

For the purposes of EU and UK data protection laws and any applicable national implementing laws, regulations and secondary legislation relating to the processing of personal data (together “Data Protection Law”), the data controller is Oleeo Limited of 5-7 Bridgeworks, The Crescent, Wimbledon, SW19 8DR, United Kingdom (“we”, “us”, “our”).

International Data Transfers

When we transfer UK, EU or Swiss personal data to countries whose laws do not provide the same level of data protection as the UK, the EU or Switzerland, we always ensure that a similar degree of protection is afforded to your data by ensuring that one of the following applicable safeguards is in place:

  • We will only transfer UK personal data outside of the UK to: (i) countries deemed by the ICO to provide an adequate level of protection for UK personal data; or (ii) entities located outside of the UK with whom standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK have been entered into, for example the International Data Transfer Addendum, (IDTA) to the European Commission’s standard contractual clauses for international data transfers or binding corporate rules (BCRs); or (iii) entities located in the USA certified under the UK Extension to the EU-U.S. DPF; or (iv) any entity located outside of the UK that is subject to any other transfer mechanism, bespoke contract, approved code of conduct or certification scheme approved by the ICO.
  • We will only transfer EU personal data outside of the EEA to: (i) countries deemed by the European Commission to provide an adequate level of protection for EU personal data; or (ii) entities located outside of the EEA with whom standard contractual terms approved for use in the EU which give the transferred personal data the same protection as it has in the EU have been entered into, for example the European Commission’s standard contractual clauses for international data transfers, (EU SCCs) or binding corporate rules (BCRs); or (iii) entities located in the USA certified under the EU-U.S. DPF; or (iv) any entity located outside of the EEA that is subject to any other transfer mechanism, bespoke contract, approved code of conduct or certification scheme approved by the European Commission.
  • We will only transfer Swiss personal data outside of Switzerland to: (i) countries deemed by the Swiss Data Protection Authority to provide an adequate level of protection for Swiss personal data; or (ii) entities located outside of Switzerland with whom standard contractual terms approved for use in Switzerland which give the transferred personal data the same protection as it has in Switzerland have been entered into, for example the European Commission’s standard contractual clauses for international data transfers, (EU SCCs) or binding corporate rules (BCRs); or (iii) entities located in the USA certified under the Swiss-U.S. DPF; or (iv) any entity located outside of Switzerland that is subject to any other transfer mechanism, bespoke contract, approved code of conduct or certification scheme approved by the Swiss Data Protection Authority. 
  • To obtain a copy of any of the above contractual safeguards, please contact us as set out at the end of this Privacy Policy.

Please note that our Site and Services are accessible via the internet and may potentially be accessed by anyone around the world. Other users may access the Site or Services from outside the EEA, Switzerland or the UK. This means that where you chose to post your personal data on our Site or within the Services, it could be accessed from anywhere around the world and therefore a transfer of your personal data outside of the EEA, Switzerland or the UK may be deemed to have occurred. 

Your Legal Rights

You have a number of rights under Data Protection Law in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 
  • Request rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Request restriction of the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios: (i) if you want us to establish the data’s accuracy; (ii) where our use of the data is unlawful but you do not want us to erase it; (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (iv) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Object any time to the processing of your personal data for direct marketing purposes.
  • Withdraw consent at any time where we are relying on consent to process your personal data as the legal basis for using your data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the above rights, please contact us as set out at the end of this Privacy Policy. 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We will try to respond to all legitimate requests within 30 days and will deal with requests we receive from you, in accordance with the provisions of Data Protection Law. Occasionally it could take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Marketing Communications

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on which products, services and offers may be of interest to you so that we can send you relevant marketing communications.

  • Direct marketing: You will receive marketing communications if you “opt in” to receive marketing communications from us when you registered on our Site or within the Services, or if you enquired about, or have purchased any of our goods or services and you have not opted out of receiving such marketing. 
  • Third Party Marketing: We will obtain your express opt-in consent before we share your personal data with any third party for their own direct marketing purposes.
  • Opting out of Marketing: You can ask us to stop sending you marketing communications at any time by sending an email to hello@oleeo.com or by following the “opt out” or “unsubscribe” links within any marketing communication sent to you.

    Once you “opt out” or “unsubscribe”, you will no longer receive any marketing communications from us. You will however still receive service related communications that are essential for administrative or customer service purposes, for example relating to orders, billing, updates, checking that your contact details are up to date and support issues.

Please note that where we send push notifications from time to time in order to update you about any service updates, events and promotions we may be running, if you no longer wish to receive these communications, please disable these in the settings on your device.

Complaints

Our intention is to meet the highest standards when collecting and using personal data. For this reason, we take complaints we receive very seriously. We encourage users to notify us if they think that our collection or use of personal data is unfair, misleading or inappropriate. If you have any complaints about our use of your personal data, please contact us as set out at the end of this Privacy Policy or you have the right to make a complaint to your local data protection supervisory authority.  For UK individuals: The Information Commissioner’s Office at, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Oleeo Group Companies

  • Oleeo Limited, UK
  • Oleeo Inc. USA

Third Party Supplier List

Where you would  like to see a copy of the third party supplier list, please send a request to dpo@oleeo.com advising if you are a candidate applying for a job with Oleeo or a visitor to Oleeo.com